Privacy

keithcrossley.com is a personal site for Keith Crossley’s coaching, speaking, and writing (“we”, “us”). This policy explains what we collect when you use the site, why, who helps us handle it, and the choices you have.

What we collect

• What you give us: your name, email, phone number if you add it, and anything you write when you sign up for the newsletter, apply for coaching, book a call or session, or send a message.
• Bookings and payments: the time you book and, if you pay online, a record of the payment. Card details are entered on Stripe’s checkout page and never reach this site.
• How you use the site: pages visited, clicks, scrolling, and actions like signing up or booking, recorded by analytics cookies (see below).

How we use it

To reply to you, run the sessions and calls you book, take payment, send the emails you asked for, and understand how the site is used so we can improve it. We don’t sell your information, share it with advertisers, or use it for any purpose you didn’t agree to.

Who helps us

We use these service providers, each only for the job listed:

• HubSpot keeps contact details and messages from the site's forms, and measures how the site is used.
• Google Analytics (through Google Tag Manager) measures visits and actions such as sign-ups and bookings.
• Microsoft Clarity records clicks, scrolling and page interactions so we can see where the site is confusing.
• Stripe processes payments; card details go directly to Stripe and never reach this site.
• Google Calendar and Zoom schedule and hold coaching sessions and calls you book.
• Resend delivers the emails you sign up for and booking confirmations.
• Neon stores the schedule of the welcome emails you signed up for.
• Vercel hosts the site.
• Cloudflare Stream plays the videos on the site.

Cookies and your choice

The analytics services above use cookies. None of them are used for advertising. Visitors in the EU, EEA, UK and Switzerland are asked before any of these cookies are set, and anyone can turn them off here:

Emails

Every email we send has an unsubscribe link, and you can unsubscribe at any time. Booking and payment confirmations are sent because you made a booking or payment.

How long we keep it

We keep your information for as long as we need it for the purposes above, or until you ask us to delete it, unless we have to keep a record for legal, tax or accounting reasons.

Your rights

You can ask to see the information we hold about you, correct it, or delete it, and you can object to how we use it. Email info@keithcrossley.com and we’ll respond.

Children

This site is not directed to children under 13, and we don’t knowingly collect their information.

Changes and contact

If this policy changes, the updated version and its date will be posted on this page. Questions about privacy go to info@keithcrossley.com.